Installation, Management, Support & Maintenance of Applications
Arcsus' managed application service encompasses the installation, management, ongoing support and maintenance of your applications. It is designed to be used in conjunction with operating systems managed by Arcsus via our managed infrastructure service and our managed service desk function.
Our managed applications service supports many business applications including Microsoft Exchange, SQL, Web and Application Servers and SharePoint, amongst many others, whether they are located in our datacentres, your datacentres or on premise in your offices.
Arcsus understands our customers’ need to tailor services to suit their requirements and as with our other managed services, our agility, flexibility and expertise in service design together with our range of commercial agreements, allows us to create the perfect service for our customers every time.
The key benefits provided by the managed application service include the following:
- Skilled implementation, configuration and thorough testing of your applications by trained professionals so that they are robust and secure
- Assurance of availability through 24x7 monitoring of application alerts, covering infrastructure health (including all core server services, components and storage capacity), application health and performance, directly integrated into our service management system, for automatic incident generation and assignment enabling a fast response and resolution
- Access to our ITIL aligned managed service desk providing you with direct access to our team of skilled engineers available 24/7, to provide support for, and resolution of, application issues keeping your service operational and available
- Hotfix and patch installation, providing optimal security
- Administration and proactive maintenance of your applications including housekeeping, facilitating the maximum availability of your applications
- Direct access to our knowledge base and your current Incidents, Problems, Changes and Requests via our on-line customer portal
- Monthly Reports
- Service Management Meetings
Contact Arcsus to see how we can help your business.