Reduce Your Costs & Streamline Your Business

Arcsus operates a 24/7 managed service desk function from our operations centre in Mansfield, Nottingham, providing you with access to resources and services around the clock.

Arcsus leverages its certified, skilled resources, cutting edge tool sets, instant chat facility, monitoring platform and ITIL aligned service desk software to provide an effective, efficient and measurable service to our customers, allowing us to resolve all Incident’s, Problems, Changes and Requests efficiently and within agreed Service Level Agreements ("SLA").

Arcsus provides varying levels of service desk integration from a full IT Outsource ("ITO") to desk-to-desk integration with multiple communication channels including phone, email, on-line portal, instant chat and E-bonding.

Arcsus' agility, flexibility and expertise in service design, together with our ability to tailor our services and our range of commercial options, allows us to create the perfect service for our customers every time.

The key benefits provided by the service desk function include the following:

Contact Arcsus to see how we can help your business.