Reduce Your Costs & Streamline Your Business
Arcsus operates a 24/7 managed service desk function from our operations centre in Mansfield, Nottingham, providing you with access to resources and services around the clock.
Arcsus leverages its certified, skilled resources, cutting edge tool sets, instant chat facility, monitoring platform and ITIL aligned service desk software to provide an effective, efficient and measurable service to our customers, allowing us to resolve all Incident’s, Problems, Changes and Requests efficiently and within agreed Service Level Agreements ("SLA").
Arcsus provides varying levels of service desk integration from a full IT Outsource ("ITO") to desk-to-desk integration with multiple communication channels including phone, email, on-line portal, instant chat and E-bonding.
Arcsus' agility, flexibility and expertise in service design, together with our ability to tailor our services and our range of commercial options, allows us to create the perfect service for our customers every time.
The key benefits provided by the service desk function include the following:
- 24/7 operations centre
- Third party supplier integration/management
- Direct access and/or integration into our service management systems (on-line portal)
- Direct access to our knowledge base
- Improved customer service, perception and satisfaction
- Increased accessibility through a single point of contact, communication and information
- Better quality and faster turnaround of customer requests
- Improved service coordination and communication
- Enhanced focus and a proactive approach to service provision
- Better managed infrastructure and control
- Improved usage of IT support resources and increased productivity of business personnel
- More meaningful management information for decision support
- Monthly Reports
- Service Management Meetings
Contact Arcsus to see how we can help your business.