Technology is an integral part of any business and can streamline nearly any process… when it works. When it doesn’t, it can drive you up the wall. Whether you’re a part of a two-person team, or a growing empire, some tech issues just keep coming back.
Here are the top 10 most common IT annoyances, and how to avoid them before they knock you off track.
1. Slow Computers
The issue:
Productivity grinds to a halt.
The solution:
Keeping your software up-to-date and removing any unwanted software can go a long way towards keeping your computers running efficiently. However, most machines should be replaced every 3-5 years, so upgrading your machine might be the best option for you if speed is still an issue.
2. Forgotten Passwords
The issue:
Locked-out users unable to work.
The solution:
Using a password manager and implementing a single sign-on (SSO) with multi-factor authentication (MFA) can help prevent people from becoming locked out of their accounts. This method is more secure and efficient, meaning you don’t have to worry about forgetting your password again.
3. Wi-Fi Weak Spots
The issue:
Inconsistent internet connection interrupting workflow.
The solution:
Wi-Fi heatmaps give a good indication of where weak signal is causing you problems. This survey can be used to optimise the location of your wireless access points meaning that dead spots are a thing of the past, and you can get better Wi-Fi coverage wherever you are in the building.
4. Never-Ending Software Updates
The issue:
Constant pop-ups, warnings and system restarts.
The solution:
Scheduling updates/restarts while you’re closed, or during quiet periods (often overnight) will minimise downtime, reduce interruptions and keep your colleagues and software happy.
5. Printer Problems
The issue:
“Why isn’t the printer working?!”
The solution:
Printers can be extremely frustrating, but a networked printer with a secure print queue, regular maintenance and adequate user training can save lots of time and hassle.
6. Email Overload
The issue:
Important messages get buried in spam emails.
The solution:
An email security platform can help reduce the amount of spam landing in your inbox, leaving plenty of space for the important stuff. Also using tools like Microsoft Teams for internal communication can also help reduce the risk of emails becoming lost, and important information being missed.
7. Phishing and Cyber Threats
The issue:
One wrong click can lead to a data breach.
The solution:
Keeping staff up to date on their cyber-security awareness training is just one of the ways to keep the threat of a cyber-attack down. Utilising email security platforms can reduce the amount of spam, and an up-to-date anti-virus software can be used to help spot threats before they become an issue.
8. Poor Backup Practices
The issue:
Data loss = disaster.
The solution:
There are different ways to keep your data safe, but it’s vital not to rely on one method alone. Using a cloud-based solution alongside a physical backup will give you peace of mind, knowing your data is safe.
9. Unknown or Unapproved Apps
The issue:
These can pose a security risk and reduce continuity in processes across your business.
The solution:
Providing approved, easy-to-use tools can help reduce the temptation for users to go rogue and use unapproved applications. This will help to keep your data secure, reduce security risks and allow your business to continue to run smoothly.
10. Unclear Support Processes
The issue:
“Who do I call for help?”
The solution:
Having a go-to team of dedicated engineers only a phone call or email away means you know exactly who to turn to for any issues with your IT.
Final thoughts
While technology will always have its quirks, proactive planning and utilising the right tools can turn those daily frustrations into distant memories.
Need help securing your business? Contact us today for a cyber security assessment.
