Privacy Policy

3. Data Collected

5. We may automatically collect (as well as via the contact form) the following data, which includes personal Data, from you:

1. name;
2. job title;
3. profession;
4. contact information such as email addresses and telephone numbers;
5. IP address (automatically collected);
6. web browser type and version (automatically collected);
7. operating system (automatically collected);
8. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
9. in each case, in accordance with this privacy policy.

4. How We Collect Data

6. We collect Data in the following ways:

1. data is given to us by you;
2. data is received from other sources, and
3. data is collected automatically.

7. Arcsus IT Solutions will collect your Data in a number of ways, for example:

1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
2. when you elect to receive marketing communications from us;
3. when you use our services;

in each case, in accordance with this privacy policy.

5. Data That is Received from Publicly Available Third Party Sources

8. We will receive Data about you from the following publicly available third party sources:

1. Google;
2. LinkedIn;
3. Facebook;
4. Twitter;

6. Data That is Collected Automatically

9. To the extent that you access the Website, we will collect your Data automatically, for example:

1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content
2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”

7. Our Use of Data

10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1. internal record keeping;
2. improvement of our services;

in each case, in accordance with this privacy policy.

11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

8. Who We Share Data With

12. Any information provided via the contact form or via email is kept private. No other person(s) or organisation has direct access to this information.

9. Keeping Data Secure

13. We will use technical and organisational measures to safeguard your Data, for example:

1. we store your Data on secure email servers.

14. All contact forms and email submissions are processed through a secure email account.
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@arcsus.com.
16. If you want detailed information from getting Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

10. Data Retention

17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

11. Your Rights

19. You have the following rights in relation to your Data:

1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase – the right to request that we delete or remove your Data from our systems.
4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
5. Right to data portability – the right to request that we move, copy or transfer your Data.
6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

20. To make enquiries exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@arcsus.com.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

12. Links to Other Websites

23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

13. Changes in Business Ownership and Control

24. Arcsus IT Solutions may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Arcsus IT Solutions. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
25. We may also disclose Data to a prospective purchaser of our business or any part of it.
26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

14. Cookies

27. This Website may place and access certain Cookies on your computer. Arcsus IT Solutions uses cookies to improve your experience of using the Website and to improve our range of products and services. Arcsus IT Solutions has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
29. If you wish to opt out of any cookies you can do so by tailoring your preferences through your browser.
30. This Website may place the following Cookies:

1. Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
2. Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality cookies – These are used to provide a more fluid experience when browsing our website. For example, the website’s theme uses cookies to serve specific sized images depending on what device you are viewing the website on.

31. You can find a list of Cookies that we use in the Cookies Schedule below.
32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
33. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
35. For more information generally on cookies, including how to disable them, please refer to https://aboutcookies.org. You will also find details on how to delete cookies from your computer.

Cookies Schedule as of 01/10/2021

• _ga – Used by Google Analytics to distinguish users.
• _gat_gtag_UA_118910197_17 – Use for universal analytics.
• _ga_JFX70RYN1J – Used by Google Analytics (GA4) to establish a data stream.
• CONSENT – Used by Google.
• NID – Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember the user’s preferences and other information, such as the user’s preferred language (e.g. English), how many search results the user wishes to have shown per page (e.g. 10 or 20), and whether or not the user wishes to have Google’s SafeSearch filter turned on.
• wordpress_test_cookie – For every visitor to check if the browser accepts cookies.
• uncode_privacy[consent_types] – To determine if the user has previously acknowledged and accepted the website’s privacy policy.
• ANID – This cookie is used for advertising served across the web and stored in google.com
• 1P_JAR – This sets a unique ID to remember your preferences and other information such as website statistics
• messagesUtk – This cookie is used to recognize visitors who chat with us via the messages tool

36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

15. Changes to This Privacy Policy

40. Arcsus IT Solutions reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Arcsus IT Solutions by email at enquiries@arcsus.com.